Returns

If an item is unsuitable or faulty please send an email to orders@thepalomino.com before making a return. Please quote your name and order number.

All items should be in a re-saleable state, in original packaging, with all tags still attached, unwashed and unused. Hardware should be unassembled, un-skated and in a like-new condition.

PLEASE NOTE. Any item that has any odour of perfume/deodorant/washing detergent will not be accepted and the item will be sent back to you.

DVDs and books should be unopened, and unfortunately we do not offer exchange or returns on any artwork.

If the product is been returned due to a manufacturers fault, we will contact them if we see fit as soon as we have received the returned item. This can obviously take a little time, so we ask you to bear with us in advance.

We must receive all returns within 30 days of the date received.

If you require a refund, please follow the steps above before returning goods to the store. When we have accepted your returns request and your item has been returned in the required condition we will process your refund via Paypal back onto the card with which you paid. Processed refunds may take up to one working day. Returned goods can be exchanged or refunded (this does not include original delivery costs).

You are responsible for the cost of returning an item to us unless the item purchased is faulty. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are strongly packaged to avoid any dispute. If they are been returned for exchange the replacement item will be sent free of charge.

For international returns, please mark returned packages ‘Returned Items‘. Palomino will not pay import charges and taxes if this is not written on the package and customs form. Your return will also take longer to process.